Tesco's 'Steering Wheel' Strategy |
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"Professor Kaplan was one of the very first people to realize that there is more to running a business than financial metrics and has been very successful at expanding that idea. The success of Sir Terry Leahy at Tesco underlines how effective it can be when rooted in clarity of thought." 1 - David Pendleton, Chairman, Edgecumbe Group2 in 2004. IntroductionOn April 13, 2005, the UK-based Tesco Plc., a leading retailer in the UK, announced its annual financial results for the fiscal 2004-05. For the fiscal ending February 2005, Tesco reported sales of £33.97 billion and profits of £2 billion. It was the first time that a retailing company in the UK had achieved profits of £2 billion. For the fiscal 2003-04, Tesco had recorded revenues of £30.81 billion and profits of £1.6 billion, a year-over-year growth of 20.5% in profits.
During the early 1990s, Tesco went in for a major change in its approach and started competing with Asda on price. At the same time, it went in for a major image overhaul to establish its individual identity. Tesco closed down many of its old stores and replaced them with bright and attractive stores. In 1995, after its acquisition of William Low of Scotland, Tesco became the leading retailer in the UK.
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1] Blakely, Rhys, "Revealed: The Secret of Tesco's Success," Times Online, October 18, 2004.
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